Returns Policy

Returning products and issuing refunds

Although we take great care in making your CDs, it is possible that very occasionally; one or two could be faulty. If you think your CD is faulty, we will ask you to return it to us within seven days of receipt.

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the order onto the credit or debit card that you paid with. Alternatively, we may offer to remake and resend the CD free of charge. Please note it is not our policy to offer both a refund and resend.

All Returns Must Be Sent To:

Customer Returns
MixPixie
Unit 15b, Baltimore House
Battersea Reach
Juniper Drive
London
SW18 1TS

Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is misspelt or if you have uploaded an image of a low resolution or size.

Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

Mix pixie Sing up

Are you a teacher looking to make a school CD?!

Sing Up have teamed up with MixPixie to bring you this fabulous site where you can make your own truly personalised school CD full of recordings from your school concerts. Here, we'll professionally print your bespoke CD using our fantastic album designs with a superb finish for you and your school.

You will then be able to sell these albums through this site or at school making it a great way to raise funds for your department or school. You can find out more about fundraising and making your CD in the 'How it works' tab.

So what are you waiting for? Let's get started!

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